THE CLIENT IS NOT RESPONSIBLE FOR REPLACEMENT OF COUNTER

Category: 
Счетчик
Address: 
Джалал-Абад
Year: 
2012
Status: 
Завершен

In early 2012, a seal on the electricity counter was defective in the apartment a pensioner born in 1932 - Mary Matveyevna who lives in Jalal-Abad city. The nurse of the pensioner always left the door open of the flat so that the pensioner’s friends could visit her. Mary Matveyevna was not able to get up so she spent all of her time lying on her bed. One day, supervisors from Jalal-Abad RES reported to her that her electricity counter had a defected seal and that it was illegal, and asked her to pay 350 soms. Then, inspectors threatened to turn off the electricity and offered to pay them the sum. The woman in turn, asked them to not turn off the electricity because her only entertainment was TV, and promised to pay as soon as the she would get her pension. After negotiations, inspectors left a receipt for the payment of the seal. The client’s confidant ,Olga, paid 350 soms in cash for the seal.
During the next three months, no one came to replace the seal, but the elderly lady received an act on electricity outage, and as a result , a penalty (as it turned out later, the amount of KGS 350 was registered as a penalty). For four months Olga tried to find answers to the questions: when the seal will be replaced, and why was the penalty imposed? She did not receive any responses to the questions, the deformed seal was not replaced, and then the woman went to the PC PREC in Jalal-Abad.
The PC PREC immediately wrote a letter to the JSC "Jalal-Abadelektro" and to the city hall of Jalal-Abad. Unfortunately, the response did not contain any explanation, and eventually the woman sued. The court was postponed six times due to the absence of the defendants. Eventually the court made decision in favour of the consumer.
 
Comment of PC PREC: The fact of the interfering to the counting mechanism can be proved only by means of the examination. Refer to the Independent state examination. .
 
Result: On January 13, 2012 the problem was resolved. The debt had been redesigned as a prepay, the seal was replaced.
 
Lindorenko L.P.
PC PREC, Jalal- Abad city

Photo: PF UNISON